Terms & Conditions

Returns

Do you accept returns or exchanges?

Each product is printed to order, so unless there is a fault with the garment/item we don’t accept returns or exchanges.

What do I do if the product is faulty?

Whilst rare, it does occasionally happen. Simply email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund.

When will my products be delivered?

This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries. The Courier option is a next working day service in the UK. 

What if my order doesn’t arrive?

Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time. 

Depending on the postage type you choose depends when the parcel will be delivered.

If the product has not been received after 10 days please contact sales@monkeynospeak.co.uk to arrange a replacement

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descriptions, we advise you to contact our support to check the information is accurate before purchasing a product or listing it for sale on your own site. 

Sizes

Garment sizes are attached as given from the manufacturer but these are approximate and for guidance only.

If in doubt or between sizes go for the next size up.

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